Goibibo.com, the country’s leading online travel aggregator, has recently launched a unique feature called ‘Go-Time Guarantee’ for quick and easy refunds. With the introduction of this feature, Goibibo guarantees refund to be processed within 2 hours from the time a customer cancels his travel with the portal. In case there is a failure to meet the 2-hour guarantee, Goibibo promises to credit Rs. 100 in that particular customer’s GoCash wallet for every hour of delay. With the launch of ‘Go-Time Guarantee’. Goibibo strives to deliver the fastest refund in India and increase trust and reliability of customers.
Ashish Kashyap, Founder and CEO of Goibibo stated that the company’s core focus is to continuously increase speed, reliability and trust, and launch of ‘Go-Time for refunds’ is the first step in solving pain points of customers. In the coming 3-4 months, ‘time guarantees’ will be given to customers for all processes. Apart from ‘Go-Time’, other innovative features launched by the company includes ‘Photo ratings and reviews’; ‘Question and answers’ and ‘Flights plus hotels on mobile’.
According to a report released by Morgan Stanley last December, Goibibo.com secured the No.1 position in hotel booking volumes in India. It is also the preferred OTA by hoteliers across various parts of India.